Privacy Policy

Introduction

Gardiner Couriers ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.

We take your privacy seriously. We will never share, sell, or rent your personal information to third parties.

Information We Collect

We collect information that you provide directly to us when using our services:

• Contact Information: Name, email address, phone number, and company name when you enquire about our services or submit a contact form.
• Delivery Information: Collection and delivery addresses necessary to fulfil your shipment requirements.
• Communication Records: Records of correspondence between you and our team regarding your shipments or enquiries.

How We Use Your Information

We use the information we collect solely for the following purposes:

• To provide and fulfil our courier and logistics services
• To respond to your enquiries and provide quotes
• To communicate with you about your shipments and provide delivery updates
• To maintain records for invoicing and business administration
• To comply with legal obligations

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

• Secure, encrypted connections for all website communications
• Limited access to personal information on a need-to-know basis
• Regular review of our data handling practices

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For business records relating to completed shipments, we typically retain information for up to 6 years in accordance with UK legal requirements.

Your Rights

Under UK data protection law, you have the right to:

• Access — Request a copy of the personal information we hold about you
• Rectification — Request correction of inaccurate or incomplete information
• Erasure — Request deletion of your personal information where appropriate
• Objection — Object to certain processing of your personal information

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses essential cookies that are necessary for the website to function properly. We do not use tracking cookies or any cookies for advertising purposes. Essential cookies help with basic functions like page navigation and do not collect any personally identifiable information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.